You can create your account when checking out, or directly from "Account" at the top of the site. Enter your email address and follow the steps.

Click on "Account", then on "Forgot password". You'll receive an email with a link to choose a new one.

From your personal area, click "Edit addresses" to add or change an address, or on your account information for everything else.

Yes. The data you provide us to place an order or create an account is used solely for our business relationship; it is never shared with or sold to third parties.

In accordance with the law of January 6, 1978, you may access or correct your data at any time by writing to contact@bestiniparis.com.

Visa, Visa Electron, Mastercard, American Express and Apple Pay. Debit card and American Express payments are processed in real time. Details in our general terms and conditions of sale.

One code at a time, they cannot be combined. If a code doesn't work, contact us via the form at the bottom of the page, and we'll look into it with you.

Once the order is confirmed, the delivery address can no longer be changed. If there is an error in your name or address, contact us by email as soon as possible so we can try to intercept the package before it leaves.

As soon as your package is shipped, you will receive an email with your tracking number, which can be used directly on the carrier's website.

The delivery time starts when you receive the email confirming that your package has been shipped. If this time limit is exceeded, please write to us using the form at the bottom of the page. Delays caused by carriers are beyond our control and delivery fees are not refunded in such cases.

Yes, throughout the European Union and internationally. Delivery times may vary depending on the destination, and customs duties may apply depending on the regulations of the delivery country.

• Mondial Relay pickup point (selectable at checkout): €3.95
• Standard, 2 to 4 business days: €5.95
• Express, 1 to 2 business days: €14.95

Free delivery on orders over €50 in mainland France, and over €120 internationally.

Once payment is complete, a window will appear on the confirmation page allowing you to choose the pickup point nearest to you.

Mondial Relay may reassign a pickup point without notifying us in the event of overcrowding or unexpected closure. We therefore have no control over this choice once the order has been confirmed. Contact our customer service team, and we’ll do our best to help.

Yes, you have 14 days from the receipt of your order to return an item that does not suit you, provided it is in perfect condition and in its original packaging.

Fill out the return form before sending your package back to us; each request is reviewed. The item must be returned in its original packaging with all its accessories. You are responsible for the return shipping costs and any risks: in the event of loss by the postal service, we cannot issue an exchange or refund.

Yes. You have 14 days from the receipt of your order to return the item to us at your expense. Once we have received your return, we will send you the new item in its original packaging. We process this in two steps rather than simultaneously to avoid waste.

Refunds are processed within 14 days of receipt of your initial order, once your return has arrived at our premises. The transit time of your return package does not count against you: only the moment it arrives at our premises matters.

No, in the event of a return, the initial delivery costs are not refunded. Return shipping costs also remain your responsibility.

Yes, in three amounts: €20, €50 or €120. It is sent by email within minutes and can be used on the entire collection.

At checkout, enter the code received by email in the "Gift card or promo code" field. The amount will be automatically deducted from your order total.

If your order total is less than your card's balance, the remaining amount will be kept for a future purchase, valid for 24 months from the date of purchase.

This is a mystery box: the model or color inside is randomly selected from a pre-announced selection. The surprise is part of the concept.

No, the content is determined randomly within the chosen edition.

Blindboxes cannot be exchanged for another color or model once received, as the surprise is part of the concept.

No. Bestini designs bags without leather, using materials carefully selected for their durability and everyday reliability.

Our bags are made of polyurethane, lined inside and delivered with a storage cover in recycled polyester or 100% Cotton.

A slightly damp soft cloth is sufficient for cleaning it. Avoid prolonged exposure to sun and humidity, and store your padded bag in its dust bag when not in use.

Consult our size guide to compare the Babi, Tini, Classi, and Besti sizes based on what you plan to carry in them daily.

We are sincerely sorry. Contact us via the form at the bottom of the page, and we will send you the missing item as soon as possible.

Each bag undergoes a quality check before shipping. If a defect slips past us, write to us with proof of purchase from within the last 14 days and a photo of the product in question, and we'll arrange an exchange promptly.

We process messages as quickly as possible; please allow 48 to 72 hours during busy periods.