We offer a 14-day Money-Back Guarantee on our entire catalog.

At BESTINI PARIS, we are committed to offering quality products and the best possible customer experience. In accordance with French legislation, here is our return and refund policy applicable to our items:

Our teams strive to process your orders within 12 hours. For this reason, you have 12 hours after placing your order to request a cancellation or modification via our contact form.
After this period, your order will likely already be in transit and can no longer be modified.

Our delivery times are 7 to 10 business days.

If you do not receive your item within 28 days, contact us to report an undelivered item. We are committed to providing you with a quick and suitable solution.

For more details, please see our delivery policy.

In accordance with Article L221-18 of the French Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal without having to provide a reason or pay penalties.

Here's how to do it in 3 steps:

1. Contact support to notify us that you will be making a return.
2. Print and fill out the return form.
3. Send your item accompanied by the form to the address we will provide you by email.

Return conditions:

• Items must be returned in their original condition, with all their accessories and in their original packaging.
• Return shipping costs are at your expense.

In accordance with the legal guarantee of conformity (articles L217-4 to L217-14 of the Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the Civil Code), we are committed to offering you a suitable solution if your item has a defect or does not match your order.

Possible options:

• Repair or replacement: We prioritize repairing your item to extend its lifespan, in an ethical and ecological approach. If this is not possible, a replacement will be offered.
• Refund: If neither repair nor replacement can be carried out, we will proceed with a refund.

Procedure:

1. Report the problem within 7 to 30 days of its discovery, accompanied by visual evidence (photos or videos).
2. Return the item once validated by our customer service.

Important points:

Return shipping costs are the responsibility of the customer. In case of deterioration of the item, our customer service may refuse the return, replacement, or refund because the item can no longer be considered new. If the item has been misused, it will not be refundable.

Upon receipt and validation of the item in our warehouses, we will proceed with the refund via the original payment method within 14 days.
However, return costs and associated risks* remain the responsibility of the customer.

*In the event of your package being lost by postal services, you will be held responsible and this will not lead to an exchange and/or refund.

If an item arrives damaged, please contact us with the following:

• Your order number.
• A detailed description of the problem, specifying the nature of the defect (damaged item, incorrect item, etc.).
• A video of you receiving your package, clearly showing that the damage is due to transit.

For your request to be processed, it will also be necessary to return the damaged item to us. Once received and inspected by our teams, we will offer you an appropriate solution:

• Repair or replacement of the item, depending on availability.
• Full refund, if repair or replacement is not possible.