Questions about PAYMENTS, DELIVERY, 
our site's SECURITY, or RETURNS? Find them here!

If your question is not listed or you need assistance, please feel free to contact our team via our contact form.

PAYMENT & SECURITY

  

WHAT PAYMENT METHODS ARE AVAILABLE?

We offer 2 fully secure payment methods:

► Credit card payment via STRIPE

  

HOW DO YOU SECURE PAYMENTS?

We have worked extensively on securing our website to offer you risk-free browsing and secure payments.

Our site has an SSL certificate (https://) guaranteeing encryption of all data transmitted on our website. The encryption is 256-bit.

Additionally, payments via STRIPE are known to be extremely secure.

When you browse our website, you can be sure you are browsing safely.

  

CAN I PAY BY CHECK?

Currently, and for logistical reasons, it is not possible to pay by check directly on our site.

Please contact us by email via our contact form to discuss possibilities.

  

IS YOUR SITE SAFE? CAN I ORDER SECURELY?

This site is 100% secure and complies with European standards for transaction security as an e-commerce site.

Our store is hosted on an HTTPS server (You can see this thanks to the "https" prefix and the "secure" mention preceded by a small padlock in the page's address bar).

Most sites only secure payment pages. On our site, ALL PAGES are secure and protected against hacking or malware.

Regarding bank transactions, we use Paypal and Stripe, which are the benchmarks for secure internet transactions.

In summary, your browsing is 100% safe and secure.

  

  

ORDER & DELIVERY

  

WHAT ARE THE DELIVERY TIMES?

Your order will be delivered within seven to twelve working days after dispatch, depending on the country in the European Union. We do everything possible to deliver to you as quickly as possible. It is also very common for you to receive it much earlier.

  

DO YOU DELIVER EVERYWHERE IN THE WORLD?

Yes, we deliver worldwide. We have customers on every continent.

  

HOW CAN I TRACK MY ORDER?

You can track your order by clicking here. This link and other information will be sent to you by email after your purchase.

  

WHAT ARE THE DELIVERY COSTS?

We aim to satisfy our customers as best as possible.

  

MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

We offer Standard Tracked Delivery worldwide. We ask you to wait a few more days before receiving your package.

  

WHAT HAPPENS IF I AM NOT AT HOME?

Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can pick it up.

  

WHAT IS YOUR ORDER PROCESS?

Our ordering process is very simple. After entering your payment details during your order, you will receive a confirmation notice at the email address provided. A shipping confirmation email will be sent to you within 2 to 3 business days. Send a request to the customer service team via our contact form at any time if you need further assistance.

  

I WON A GIFT CARD? 

Congratulations!

You won a gift card following our Instagram contest.

An email will be sent to you, and your gift card is valid for one month on our entire online store, excluding promotions and sales.

It is very important to consider the following information:

• Orders placed with your gift card cannot be exchanged or refunded.

• The warranty cannot be applied to purchases made with your gift card.

• Once your package is handed over to the delivery services, we cannot be held responsible for delays on their part, nor for the loss of your package.

• Your gift card will be temporarily blocked during sales periods. We will reactivate your gift card online as soon as the sales periods are over.

  

RETURN & REFUNDS

  

EXCHANGES AND RETURNS

For any exchange or return request, contact us via our contact form.

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Returns are exclusively by postal service to our address, and return shipping costs are at your expense.

The product(s) must be returned in their original packaging in perfect condition within 28 days from the date of receipt of your order.

In case of damage to the packaging or the item, we reserve the right to refuse the return, replacement, or refund because the item can no longer be considered new.

A USED PRODUCT CANNOT BE REFUNDED, WILL NOT BE SENT BACK TO YOU, AND WILL BE AUTOMATICALLY DESTROYED. 

(L1311-1 of the Public Health Code Modified by Law No. 2004-806 of August 9, 2004 - art. 54 JORF August 11, 2004).

For hygiene reasons, certain products (such as sheaths, tights, brushes...) that have been used or merely opened cannot be refunded or exchanged under any circumstances.

To learn more, consult our Return and Refund Policy.

  

  

CONTACT

  

HOW CAN I CONTACT YOU?

Our customer service is available via our contact form.