You can create your user account either when finalizing a purchase or by following this link: contact@bestiniparis.com

Nous acceptons les retours dans les 30 jours suivant la date d'achat.

Simply log in to your personal account and click on "Edit addresses" to make the necessary changes, whether by adding a new address or modifying an existing one.

The personal information you have provided to us to place an order or create an account will be used solely within the context of our business relationship.

Under no circumstances will your data be disclosed, shared, or sold to third parties. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.

We accept Visa, Visa Electron, Mastercard, American Express, and Apple Pay. Payments made with a debit card or American Express will be processed in real-time. For more information, please refer to our general terms and conditions of sale.

Our promotional codes cannot be combined; only one code can be used at a time. If you encounter any issues with a code, please do not hesitate to contact us via the form at the bottom of the page, and we will do our best to resolve the situation quickly.

Unfortunately, modifying the shipping address or delivery point is not possible once the order has been confirmed. We strive to process your orders efficiently so that you can receive your items as quickly as possible.

If there was an error in your mailing address, first name, or last name, please contact us promptly by email via our contact form.

Delivery times start as soon as you receive the email confirmation that your package has been handed over to the delivery services.

We sincerely apologize for the inconvenience, and we will resolve this issue as quickly as possible. If your package has not been received despite delivery confirmation from our carrier, please contact us using the form at the bottom of the page.

Please note that delays attributable to delivery services are beyond our control. Delivery fees cannot be refunded if delivery times are not met by the delivery services.

We currently deliver to all countries in the European Union and internationally, without restriction. For orders outside mainland France, please note that delivery times may be slightly adjusted depending on the destination.

For international deliveries, the recipient may be subject to customs duties, in accordance with the legislation in force in their country of destination.

For France:

• Mondial Relay pickup point (selectable after payment): €3.95
  
• Standard (2 to 4 working days): €5.95
  
• Express (1 to 2 working days): €14.95

International delivery fees will vary depending on the destination.

After finalizing your payment, you will be able to choose your relay point. A window will appear on the order confirmation page, showing you the various relay points available near your location.

It is important to note that all our packages are prepared with care. We strive to process your orders on the same day, but those placed after 4 PM will be prepared the next morning.

Delivery times begin as soon as you receive an email confirmation indicating that your package is in the hands of the delivery services.

However, if your order does not reach you within the expected timeframe, we encourage you to directly contact the delivery services and our after-sales service using the form at the bottom of the page.

Please note that delays attributable to delivery services are beyond our control. Delivery fees will not be refunded in the event of these services failing to meet deadlines.

We sincerely apologize for the difficulties you are encountering with your Mondial Relay delivery. We will do our utmost to assist you in resolving this situation, while remaining dependent on delivery services, just like you.

Mondial Relay may change your pickup point without our knowledge in the following situations:

• The relay point cannot receive your package due to overload.
• The relay point is closed during the delivery of your package and has not informed Mondial Relay.

In these circumstances, we cannot modify the delivery method once your order is finalized, and we unfortunately do not have access to the choice of your relay points.

Do not hesitate to contact our after-sales service team to best resolve this situation.

Returns or exchanges are only accepted for orders placed on www.bestiniparis.com. You have 14 days from the receipt of your order to return items that do not meet your expectations.

We will issue a full refund for any item you are not completely satisfied with, provided it is returned in perfect condition within fifteen days of receipt. Refunds will be processed using the original payment method used for the purchase.

You have a 14-day period to return your order to us for an exchange or a refund.

Before initiating the return process, please fill out the dedicated form. Each return request will be reviewed and must be approved.

It is important to return items in their original packaging, accompanied by all provided accessories. For more details, please refer to our terms and conditions of sale.

Return shipping costs and associated risks remain the responsibility of the customer. ** In the event of your package being lost by postal services, you will be held responsible and no exchange and/or refund will be issued.

When you request a refund, shipping fees will not be reimbursed.

We are sincerely sorry if this is the case. We invite you to contact us (at the bottom of the page) to resolve the situation as quickly as possible by sending you the missing item.

Our workshop manager carries out a quality check before each shipment.

However, if you still receive damaged items, it is important to contact us to facilitate a product exchange as soon as possible.

Please contact us explaining the situation, accompanied by your proof of purchase dating from less than 14 days (mandatory), as well as a photo of the defective product.

We strive to process your emails and inquiries as quickly as possible.

However, due to the high volume of messages we receive daily, please allow 48 to 72 hours for your emails to be processed.